FAQs
INGREDIENTS
What is Suu Tri-Biotics?
Suu Tri-Biotics is a complete gut health drink mix formulated for full spectrum gut support with pre, pro, and postbiotics. Our clinically-backed ingredients support gut, immune, and cognitive health by blending ancient fermentation with modern science.
How should I use Suu?
Suu is designed for convenience. Simply add Suu to 16oz (mild), 12oz (strong) or 8oz (bold) of water. Our natural ingredients take time to dissolve fully.
What makes Suu different from other apple cider vinegar products?
Suu blends the ancient Japanese tradition of Cho-Katsu (gut care) with modern science. Unlike regular probiotics, our Tri-Biotics formula is enriched with clinically-backed prebiotic fiber and postbiotics, for complete gut support beyond just probiotics. Tri-Biotics is available in three delicious flavors: Tangerine Orange, Mixed Berry, and Pink Lemonade, and is conveniently packaged in portable sachets.
What flavors does Suu come in?
Tri-Biotics is available in three delicious flavors: Tangerine Orange, Mixed Berry, and Pink Lemonade. Shop by individual flavor, or try the Variety Pack featuring all three.
Can I take Suu if I have dietary restrictions?
Suu is made with 100% natural, high-quality ingredients and is suitable for most diets. Always check the ingredient list if you have specific dietary concerns or allergies.
How should I store Suu?
Suu sachets should be stored in a cool, dry place. Once mixed with liquid, it’s best to consume the drink within a few hours for optimal taste and effectiveness.
Where is Suu made?
Suu is made in the U.S by Fermenta, Inc.
SHIPPING + RETURNS
How are your products shipped?
Our products are shipped through Amazon's fulfillment services. When you place an order, Amazon handles the entire shipping process, making all orders trackable through your Amazon account. If you placed the other directly from our website, then Fermenta will take care of the fulfillment, and notify you once it’s been shipped.
What is your return policy?
If you are not satisfied with your first order of Suu, we offer a no-questions-asked 90-day money-back guarantee. Reach out to us at [email protected] so we can help you process your return.
My package was damaged during shipping, help?
We're sorry to hear that your order arrived in less than perfect condition, but don't worry, we offer a 30-day money-back guarantee. Please visit the Amazon Orders page and locate your order to report the damage. Select "Problem with order" and choose "Received damaged item" to start the return or replacement process. Amazon will guide you through the steps to resolve the issue promptly. If you ordered directly through our website and need further assistance processing your return, feel free to reach out to us at [email protected].
How do I contact customer service?
For any questions or concerns, please reach out to our customer service team at [email protected] We’re here to help!
Can I buy Suu in stores?
Currently, Suu is available exclusively online through our website or on Amazon. This allows us to offer you the freshest product directly from our facility.
How can I leave a review?
Certainly, we’d love to hear about your experience with Suu! You can leave a review on Amazon or directly on our website. You can also email us your thoughts at [email protected]. Your feedback helps us continue to improve and provide the best possible product.
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